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Bookings on our daily departure tours can be cancelled free of charge up until 48 hours prior to departure.
For group or private charter bookings cancellations received more than 7 days before the booked start time will be refunded in full. Cancellations received between 7 days and 48 hours before the booked start time will receive a 50% refund. Cancellations received within 48 hours of the booked start time, or no shows on the day, will not receive any refund.
If due to COVID enforced travel ban or lockdown a tour cannot be attended but it’s already within the cancellation period, we will honour the booking value as credit for 12 months.
Yes, given that you provide us with 48 hours notice we will do everything we can to reschedule the date of your tour. Please note any changes will be subject to availability.
Our fleet consists of comfortable and modern Mercedes vans ranging from 6-19 seats. All equipped with air conditioning, reclining leather seats, and complimentary on board WiFi, we will make sure you travel in style!
Kids are more than welcome on all our tours! We have child rates available for all our tours for ages 2-17 (except Milford Sound where children over 12 are counted as an adult). Infants under 2 years old travel for free.
On tours where we visit a winery, under 18s will be offered soft drinks instead of wine!
While our tours are all suitable for kids, there is a significant amount of driving time on our Milford Sound trip (+9 hours) which may not be suitable for very young children. We welcome kids on tour but believe as a parent you know what is best for your child.
We do not provide car seats for infants or young children but we do highly recommend bringing one for your child. If you do not have a car seat, please contact us 48 hours before your tour and we can arrange to hire one for you for an additional fee.
We offer some hotel pick ups for our Milford Sound and Wine Sampler tours. For Best of Queenstown, Glenorchy & Paradise Explorer and Twilight Wine & Craft Beer due to timing constraints we only pick up from outside the Station Information Centre on the corner of Camp and Shotover Street.
Unfortunately we can’t offer pickups for Airbnbs or holiday homes but we will try to find the closest and most convenient pick up location to your Airbnb.
Please note due to limited timing for pick ups, we’re not able to pick up from outside the Queenstown/Frankton area.
We’re able to cater for most dietary requirements on all tours that provide food – just let us know in advance and we can sort that for you!
We recommend that you come prepared for almost any weather. Even in Summer, the weather can change quickly and get cold, wet, or windy! Come prepared with an extra warm layer and rain coat if you have one. We also recommend you bring sun lotion, insect repellent, and comfortable footwear. If you do not purchase the picnic lunch, you are welcome to bring your own food along with you or purchase some during our stops in Te Anau.
Please be prepared for a long day. Milford Sound is remote and only accessible by one road. This tour is between 12-13 hours and a great portion of that is spent on the road. What you can be said for certain is that this will be one of the most scenic and unforgettable journeys you will ever experience. With pristine lakes, towering mountains, and unbelievable valleys around each corner, this is a day to remember!